Questions we get, answers we stand by
How long does shipping take?
Swiss orders ship in 2–4 working days with Swiss Post. Once your parcel is on its way you receive the tracking number by email.
What is your return policy?
14-day right of withdrawal on unused items in original packaging. Custom-printed kit is final sale unless defective.
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, TWINT, Apple Pay, Google Pay and PostFinance, via our Swiss payment provider Payrexx.
How do I size a ball?
It depends on the sport and age. Futsal: size 3 (290g) up to age 10, size 4 (350g) from 11 to 14, size 4 FIFA (410–440g) from age 15. Football: size 4 (290g) from age 6, size 4 (350g) from age 10, size 5 (410–440g) from age 14. Full details in our size guide.
Can you customize kits for my club?
Yes, visit the Kyaus Club page to request a quote. We offer full-sublimation design, numbers, names and club branding.
Do you offer bulk pricing?
Yes, partner tiers D→A+ unlock progressive discounts. Talk to us via the Kyaus Club page.